Cancellations

 

When cancelling any dress that is made to order (this covers all prom, bridesmaid and wedding dresses) there is no fee to cancel if you cancel within seven days of ordering, however after this time there is a $10 cancellation fee.

 

For wedding and custom dresses, there is 10% cancellation fee when cancelling after seven days. 

If a dress is cancelled due to a mistake or delay do to our action or suppliers under our responsibility, then there are no fees. 

Any other item (that are not formal dresses) we sell has no fee to cancel. 

Returns

We've got easy, no questions asked returns on our formal dresses. If you meet the criteria below you'll have no troubles if your dress isn't right for you.

As long as you let us know within three days that you wish to return your dress, and have it shipped within five working days of receiving your dress then you will be eligible for either a full refund, or exchange of equivalent value.

If your item is damaged and you can show it was damaged on arrival then this can be extended in certain cases.

We only accept returns for customized dresses if the dress you receive is damaged or incorrect (e.g wrong color or style). We can only accept returns for custom dresses based on size if the measurements are over an inch out from your provided measurements.

Please get in touch at info@elia.boutique if you have any questions at all, we'd love to help out!